Question 1

Product Safety Information

Accepted Answer

To ensure compliance with EU product safety regulations, including the General Product Safety Regulation (GPSR), we provide the following manufacturer and contact details for products available on our marketplace. This information helps users understand product origins, safety standards, and how to report any concerns.

Pokémon Products

Pokémon products, including trading cards and related merchandise, are manufactured and distributed by The Pokémon Company and its international branches.

Manufacturer Details (Japan Headquarters)

Company Name: The Pokémon Company
Address: Roppongi Hills Mori Tower 8F, 6-10-1 Roppongi, Minato-ku, Tokyo 106-6108, Japan
Brands Covered: Pokémon

European Distributor Details

Company Name: The Pokémon Company International
Address: 3rd Floor, 2 Central Plaza, Dame Street, Dublin 2, Ireland
Brands Covered: Pokémon

Contact Information For safety inquiries, support, or reporting issues:

Japanese Support: Pokémon Support Portal
European Support: Pokémon Support Portal (DE)

One Piece Products

One Piece products, including trading card games (TCG), are manufactured and distributed by Bandai Namco Entertainment Europe.

Manufacturer Details (European Branch)

Company Name: BANDAI NAMCO ENTERTAINEMENT EUROPE
Address: 49-51 Rue de Docks, Lyon, France
Brands Covered: One Piece TCG (among others like Digimon TCG, Battle

Question 2

Stripe Identity Verification

Accepted Answer

To ensure compliance with financial regulations and protect our community, Cardpeer partners with Stripe, a trusted third-party payment processor, for identity verification. In certain cases, Stripe may require you to complete a brief verification process. This is typically triggered by the following scenarios:

Reaching a specified earnings threshold, which activates KYC (Know Your Customer) requirements.
Annual verification requirements in specific countries, particularly during tax season.
Periodic updates to Stripe's compliance policies that necessitate renewed verification.

If verification is needed, you will be notified directly via email from Cardpeer.

If You Receive a Verification Request:

Do not reply to the email. Instead, take action directly through your Cardpeer account.
Log in to your Cardpeer.com account.
Navigate to your Account Settings and go to the Payment & Identity Verification section.
Submit the required information securely through this section.

Information You May Be Asked to Provide:

Your full legal name (as shown on your government-issued ID)
Date of birth
Last 4 digits of your Social Security Number (for U.S.-based users)
Clear, color scans of both the front and back of a valid, government-issued ID

Accepted Forms of ID:

Driver's License
State ID Card
Passport or Passport Card
Green Card / Resident Permit
U.S. Visa Card
NYC I

Question 3

Community support program

Accepted Answer

At Cardpeer, we're committed to building and uplifting the TCG community through event sponsorships. Whether you're hosting a competitive tournament or a large-scale showcase, we want to support the passion behind the play.

In the past, reaching out for sponsorship wasn't always straightforward. This page changes that. Here you'll find clear guidelines on what kinds of events we support, what we look for in organizers, and what we provide when we sponsor your event.

Interested in Sponsorship?

If you're organizing a major TCG event and want Cardpeer to be involved:

Submit a sponsorship application in English.
Email any questions to sponsorships@cardpeer.com.

What We’re Looking For

To be considered for sponsorship, your event must meet the following criteria:

At least 100 registered participants.
Located within Europe.
Application submitted 6+ weeks before the event date.
Includes at least one currently-supported TCG available on Cardpeer.
Does not fall under weekly or recurring LGS-level play.
Is offline and in-person — online-only gameplay is not supported.
One event per application only.
Must be verifiable by public listing or media presence (website, coverage, social media, etc.).

Ready to Apply?

Reach out to our team at sponsorships@cardpeer.com and attach your application. Please be as detailed as possible about your event, a

Question 4

What is the sales fee?

Accepted Answer

Our standard selling fee is just 5% of the final sale price.

Fees are rounded up to the nearest cent, with a minimum of €0.01. VAT is included—no surprises.

Question 5

Available payment methods

Accepted Answer

What payment methods can I use to buy cards?

Available payment methods in the EU include major credit and debit cards (Visa, Mastercard, American Express), digital wallets like Apple Pay and Google Pay, bank transfers via SEPA, and local options such as iDEAL, Bancontact, EPS, Giropay, Sofort, and Multibanco. These are processed securely during checkout.

How do sellers receive payouts?

After verification and onboarding, sellers in the EU get payouts directly to their bank account via SEPA transfers or other provided details. Payouts are issued after deducting the 5% seller fee (minimum 0.01 EUR), and may be delayed for fraud checks or compliance.

Are there any fees?

Sellers pay a 5% transaction fee (min. 0.01 EUR), deducted automatically. Buyers may incur additional costs like shipping or buyer protection, shown at checkout. No registration fees apply.

How secure are payments?

Transactions are fully secure with multi-layered seller verification and no storage of your payment details on our site. Contact support@cardpeer.com for any issues.

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